Replaced paper forms, email chains, and manual payroll re-entry with a single automated system. 1,500+ hours returned to the business every year.
Time-off requests arrived through paper forms, email, and multiple submission channels with no consistent process connecting them to payroll.
HR manually reviewed each request, verified accrual balances by cross-referencing spreadsheets, and then re-entered approved time into the payroll system by hand. Every step was a potential error. Every peak season brought conflicting requests, missed approvals, and payroll corrections after the fact.
Managers had no real-time visibility into who had coverage. Employees had no way to check their own balances. The process required constant HR intervention for something that should have been routine.
Mapped every channel requests arrived through, how accruals were tracked, what payroll needed to process them, and where the most errors occurred.
Single submission flow with automatic accrual verification, manager approval routing, and direct payroll integration. Employee-facing balance visibility built in from the start.
Built the system, connected payroll, created approval workflows by role and department, tested against peak-season scenarios, and ran adoption sessions with HR and managers using the ADKAR framework.
Requests submit, route, and post to payroll automatically. HR handles exceptions, not routine processing. Balances update in real time and managers see coverage at a glance.
When requests arrive by paper, email, and form, HR manages exceptions by default. One channel changes everything.
Treating them separately is what creates the manual work. Connect them and the handoff disappears.
Conflicts happen when nobody can see the full picture. Real-time balances let managers plan instead of react.
A system nobody uses doesn't save hours. Change management built in from day one is why this one stuck.
If requests arrive through multiple channels and payroll requires manual entry, the automation path is straightforward. Let's talk about what it would take.
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